Refunds & cancellations
Talk to us about your order.
Requesting help
Email contact@reachpilot.agency with your order number, the service purchased and the reason for your request. Please do not send payment card details.
Reviewing your request
We review cancellation and refund requests with reference to the agreed scope, the progress of the work and your applicable rights. We will explain the next step after reviewing your order.
Order updates
A cancelled or fully refunded order will not proceed to delivery. If a partial refund is recorded, contact us to clarify the work that remains within the agreed scope. A failed payment does not confirm a purchase.
Your rights
This policy does not limit any cancellation or refund rights that apply under applicable law. If you have a question before ordering, contact us to clarify the scope and delivery arrangements.